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Dotdigital Built

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About Salesforce
More sales, better service, greater customer insight. The No. 1 Customer Relationship Management tool for small, medium, and enterprise businesses.
Salesforce and Dotdigital

Who we are

At Dotdigital, we harness the power of customer data to drive engagement, conversion, and loyalty for brands as they grow and scale.

About the integration

Combine our cutting-edge marketing automation platform and cross-channel communication tools with your Salesforce CRM to generate, nurture and convert your leads.

Build a full picture of your contacts with forms, preference centres and Single Customer View. Utilize segment templates and automation programmes to nurture your leads with highly personalized and timely messaging.

How it works

Guided onboarding gives access to our Salesforce experts for technical support as and when you need it. Personable, quick and global, you'll find that whatever the query is we’re on hand and ready to help to get you started and keep you going.

Our simple to follow configuration wizard means you can get up and running quickly, enabling you to sync your contacts and leads between Dotdigital and Salesforce CRM, and manage your email campaign sending and reporting. Salesforce CRM and Dotdigital work together to ensure you always have reliable data, no matter which side you’re working on.

Use Cases
Cross-channel communication
Speak to your audience the way they want to be spoken to, and meet them where they are. Utilize email, SMS, push notifications and live chat to communicate effectively with your customers and leads.
Time-saving automation
Catch your customers at each drop off point in your customer journey. From nurture to re-engagement, automations do the heavy lifting for you. Plus, with automatic reporting, optimizing automations has never been easier.

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