Gorgias is on a mission to empower ecommerce businesses to deliver a top-notch customer experience. By understanding customers' needs, they educate businesses the best way to address them. That's why Gorgias have built a multi-channel helpdesk software with the sole purpose of helping ecommerce businesses level up their customer support and deliver an exceptional customer experience.
Who we are
At Dotdigital, we harness the power of customer data to drive engagement, conversion, and loyalty for brands as they grow and scale.
About the integration
With the Gorgias-Dotdigital integration you can sync your Gorgias customer data into Dotdigital and store all of your contacts’ support ticket information in one Insight data collection, allowing you to segment and personalize communications efficiently and sensitively. You can also optionally enable the ability to automatically create tickets in Gorgias based on SMS replies, streamlining your customer service process.
How it works
You can install the Dotdigital for Gorgias integration in a matter of minutes directly from within the Integrations area in Dotdigital. The integration is self-serve so you won't have to wait for technical support to get started.
Once configured, the integration:
- Syncs data every hour, to keep you up-to-date and in the know.
- Organizes Gorgias customers into a dedicated list.
and if enabled:
- Automatically create tickets in Gorgias from SMS replies.
- Stores support ticket information in an Insight data collection for use in programs, segments and personalization.