Salesforce Commerce Cloud

Create the seamless commerce experience your customers expect. Improve the shopping experience, increase sales output, and crush conversion rates with Salesforce Commerce Cloud.

Commerce Cloud​ is the world's leading B2C and B2B commerce solution. Commerce Cloud is a multi-tenant, cloud-based commerce platform that empowers brands to create intelligent, unified buying experiences across all channels — mobile, social, web, and store.

About Dotdigital

Marketing automation: Save time and build connections with your audience with our Customer Experience and Data Platform.

Cross-channel personalization: Increase conversion by personalizing every channel with Fresh Relevance by Dotdigital.

About the Dotdigital integration

Dotdigital for Salesforce Commerce Cloud brings customer engagement to the forefront so you can work smarter and achieve greater results. Connect your online store and sync customer, order, cart, and product catalog data to supercharge your marketing. With our certified Salesforce Commerce cartridge, you can set up your data flow and get started with ecommerce essentials such as abandoned cart and ROI tracking in no time.

You can get started in just a few easy steps using the certified cartridge for a hassle-free set-up. Once you’re connected, you can:

• Automatically sync customer, order, cart, and product catalog data.
• Build complex custom segments in no time or use our ready-made commerce personas.
• Use your data to create highly personalized conversations at every touch point.
• Add a welcome campaign for new subscribers and engage customers throughout their lifecycle using our program builder.
• Track key store KPIs, revenue per persona, marketing ROI, and more.

About the Fresh Relevance integration

Fresh Relevance offers you all the web and email marketing tools you ever wanted in one easy-to-use system. Thanks to our robust integration with Salesforce Commerce Cloud, you can effortlessly use your shop data to build powerful personalization campaigns, fueled by real-time data insights.

• Send recovery emails to call back abandoning customers within minutes.
• Personalize emails with real-time content such as product recommendations.
• Use purchase complete emails and form abandonment.
• Use different recovery programs for different types of visitors.